Posts Tagged ‘hospitals’

The Little Thought About Hospital Choice

Monday, August 10th, 2009

Back in April I asked if there was a Yelp for hospitals. I didn’t really get an answer, but just today I ran across this quote from Consumer Reports by way of the blog Overcoming Bias:

Fifty-nine percent of patients in our survey did not enter the hospital through the emergency room, so they might have had a choice of which hospital to go. But 65 percent [of these] simply went to the hospital their physician recommended or was affiliated with. Forty percent chose a hospital for its location, and 28 percent because it was in their health plan’s network. (Respondents were asked for their top three reasons.) Only 11 percent chose the hospital for its record in treating their condition, and only 2 percent on the basis of the hospital’s ratings in books or magazines or online. (Consumer Reports, September 2009, “Patients Beware,” pp. 18-23.)

That 2 percent number surprises me, but not really. I mean I would guess it’s the same for doctors, only difference is we always asks friends/family/coworkers for recommendations in that sphere. I would guess most people don’t check reviews on doctors before choosing them, instead relying on that word of mouth. But how come there is no word of mouth for hospitals? My guess is that it just doesn’t occur to most people that they can choose.

Birth in the Age of Majority

Tuesday, April 21st, 2009

I had never heard this term before we went to the hospital -  Age of Majority.  Basically, it means you are a legal adult – you can drink, smoke, vote, join the army, buy stocks, get married.  Probably you can’t rent a car yet.  In most of the USA the age is 18.  As it relates to the medical profession, the key age it seems is 28. It is 28 because that is how long most hospitals keep records of a birth.  Because if there was a criminal error during your birth and it caused problems later in life, you could sue when you are an adult if it is within a statute of limitations

To quote a government study about health related data retention:

AHIMA Standards and State Law Data: As a matter of professional practice, AHIMA has established the following recommended retention standards: 10 years after the most recent encounter (adult health records); age of majority plus statute of limitations (minor health records); 10 years after infant reaches age of majority (fetal heart monitor records); 10 years (disease, operative, and physician indexes); five years (diagnostic images such as x-ray films); and permanently (master patient index; registers of births, deaths, and surgical procedures).

I found this out when we were researching GE’s infant care products, and talking about Electronic Medical Records.  Apparently, one of the compelling reasons for a hospital to switch to EMR is because they can gather more data, and it is easier to store for longer periods of time, so they can defend against lawsuits.

Now, this is not the only reason, practicing more accurate medicine is certainly important, but this seems to be a critical reason why hospitals will pony up the money to make the switch, because it could save them 10x the money in the long term.  Digital insurance.

It seemed super messed up to me, until I found out that hospitals get sued enough that apparently some hospitals will not even give birth anymore, you have to go somewhere else.  !! !   Now I don’t know enough to presume that this is because people are more litigious or doctors are doing a bad job, or how widespread this really is, but it sure put the situation into a different light for me.

I am constantly surprised that the medical industry is so backwards-seeming with regards to technology.  Writing everything down on paper, storing it in a box for 10 years.  Sending slides through the mail instead of scanning & emailing.   But then I guess a hospital is a business, and if you are forced to think about the legal ramifications on a scale of nearly three decades for data retention/implementation, I can understand being slow to move on it.

So EMR solves some of the problem a hospital might have – basically covering their butt so they can stay in the baby business, and I am sure that having a more accurate process for record keeping saves TONS of mistakes due to human error, handwriting, etc.  But again, thinking that choosing a hospital to give birth in is a unique chance to make a great first impression as a brand (both for GE and for the hospital)  it seems like the pitch for EMR is kind of negative – do it because the industry is behind, or because there are errors, or because you might get sued.

Is there a positive way – can your baby’s medical records becoma keepsake, like how you can get those books printed from iPhoto , maybe a little timeline with ultrasounds and baby pictures that tie in to checkups?  Or maybe this ties into your baby’s upcoming preventative health regime, depending on the results of the birth and tests, you get a booklet thats the start of your new child’s future health plans.

Waiting for a Doctor

Thursday, April 9th, 2009

One of the posts I was meaning to write was about the amount of time we spend in waiting rooms. It was inspired by a conversation we had with the Hospital of the Future folks. However, the Freakonomics blog beat me to the punch:

My calculations from data from the American Time Use Survey suggest that this is a standard problem: the average adult American spends four hours per year waiting for medical or dental care, with each wait averaging around 45 minutes.

Pricing this time out at even half the average wage rate, the cost amounts to about $5 billion per year. Seems like a lot, and very inefficient, but what is the alternative?

I can’t stand waiting at the doctor. I always wonder why I bother making appointments if I’m just going to have to sit around the waiting room for an hour. Ugh.

Is there a Yelp for doctors/hospitals?

Thursday, April 2nd, 2009

YelpI know Yelp has doctor listings, but I wonder if there isn’t an opportunity to build one specifically around healthcare. Seems that more transparency would really help the system. One of the questions we got asked is if we knew what hospital was good for what and, as someone who has only been in the hospital twice (once for a fishhook in the ear and once for a broken wrist), I don’t.

Anyway, I’m sure there are sites out there that attempt this. Are any of them good? What are they? Could GE do something in this space?